What if your kitchen never lost another ticket or fulfilled an order incorrectly, no matter how busy you were? Or if the back-of-house (BoH) knew the total amount of items that need to be prepared at any given time? It may sound like a fantasy, but it’s not. With a kitchen display screen (KDS), restaurants of all sizes and concepts now have an alternative to paper tickets. Here are four of the benefits restaurants are seeing from using a kitchen display screen.
1. Go Paperless (Almost).
For the foreseeable future, society will not be 100% paperless. But that doesn’t mean you have to use paper for everything. Let’s face it. Keeping track of paper can be challenging, especially in your restaurant’s kitchen:
- Customer wait time increases
- Someone placing a ticket out-of-order
- Someone losing a ticket
With KDS, you eliminate paper and the headaches that come along using it, even during the busiest of times. “Having the KDS makes things seamless,” Brandon, co-owner of “Via 313” in Austin, Texas, says. “There are no tickets to be lost or orders mixed up so everyone’s happy.”
“1894 Lodge” in New Washington, IN is another restaurant that’s increased kitchen efficiency and doubled their sales volume by using KDS. Doubling your sales volume may be unrealistic for all restaurants, so to be conservative. What would it mean to you if your restaurant’s sales volume increased 15%?
2. Have a “30,000” Foot View Into Your Kitchen.
Analytics and data aren’t solely exclusive to sports teams. If your POS system offers real-time reporting, you can gain insight into the BoH to fully understand operations. Some of the metrics that reporting can provide include:
- Average fulfillment time by specific day and/or time
- Average fulfillment time of each kitchen staff member
With this insight, you can easily decide who are the most efficient staff members and those that may need training. And knowing the fulfilment time by day/time, you’ll know when additional hands on deck in the kitchen are required.
3. Have Online Orders Sent Directly to One Platform.
Let’s pretend a restaurant receives 300 orders a month and it takes their staff two minutes to input an order. That’s 600 minutes (or 10 hours) a month staff is spending just on inputting online orders, and not including their other responsibilities.
With kitchen display screens, you can eliminate re-entering online orders because they appear on the screen based on order preparation time. And some POS systems integrate with 3rd party systems (GrubHub, Eat24, UberEats) so all of their online orders send directly to the KDS.
4. Cut Down on Paper and Food Waste.
The drastic weather changes (i.e. 40 degrees in NJ) are not random. It’s due to the harm being done to our environment, and if we don’t change it, it’ll only get worse. “Going Green” takes a team effort, and kitchen display screens are a great starting point. Because KDS prevents miscommunication of a guest’s order, your restaurant will significantly cut down on food waste. And since you can eliminate paper tickets with KDS, you’ll also be saving trees. In 2017, Toast estimates that 2,500 trees were saved because of restaurants using KDS.
Every restaurant’s back-of-house is different. So I’d love to hear your experience using a kitchen display screen in your restaurant. Have you seen one of these benefits, or a benefit that’s not here? Or if you have questions about something mentioned in the article, I’d love to hear from you too. Below is how you can connect with me.